Refund policy

At Ground Central Coffee Company, our goal is to provide our guests with friendly service and high quality coffee, food, and merchandise. If you are not satisfied with your purchase, please let us know and we will do our best to make it right.

Returns

We have a 30-day return policy, which means you have 30 days from the date of purchase to request a return. Returned items can be exchanged or refunded.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at support@groundcentral.com. Please note that returns will need to be sent to the following address: Ground Central Coffee Company, 888 8th Avenue, New York, NY 10019.

If your return is accepted, we'll send you instructions on how and where to send your package. Return shipping costs are the customer's responsibility, unless the item arrived damaged or defective, or we sent you the wrong item. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@groundcentral.com.

Coffee

Coffee can be returned within 30 days of purchase as long as the bag is unopened and still sealed. Opened coffee can't be returned, unless there's a problem with it — if so, please get in touch and we'll make it right.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like opened food and drink products, and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges

If you'd like a different size or item, email us at support@groundcentral.com to request an exchange. The fastest way to ensure you get what you want is often to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Purchases made in our cafés

For merchandise purchased in our cafés, we ask that you return the item to the store where it was purchased in new and unused condition, with a receipt, within 30 days of purchase. If you return an item to a different location, we may offer an exchange if available in store or a refund.

Online orders can't be returned in our cafés — please email support@groundcentral.com for assistance with online returns.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at support@groundcentral.com.