Privacy Policy for the Ground Central Coffee Mobile App
GROUND CENTRAL HOSPITALITY GROUP LLC ("Ground Central Coffee," "we," "our," or "us") owns and operates the Ground Central Coffee Mobile App (the "App"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our App.
By using the App, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree, please do not use the App.
1. Information We Collect
We collect the following types of information when you use the App:
1.1. Information You Provide Directly
Account Information: When you sign up, we collect your phone number and optional profile details (such as name and preferences).
Order & Payment Information: If you place an order, we collect purchase details. Payments are processed securely by Square, and we do not store payment details.
Loyalty Program Data: When you earn or redeem loyalty points, we track your balance and redemptions.
Customer Support: If you contact us, we may collect your email, messages, or feedback to assist you.
1.2. Information We Collect Automatically
Device & Usage Data: We collect data on how you interact with the App (e.g., screens visited, time spent in the app, order frequency).
Location Data (Optional): If enabled, we use your location to show nearby Ground Central Coffee locations. You can disable this in your device settings.
Push Notifications Data: We track which notifications you receive and interact with.
1.3. Information from Third Parties
Square: We receive order transaction details when you complete a purchase.
Apple & Google (Login Services): If you log in via Apple or Google, we receive basic profile data (such as your name and email, if shared).
Analytics & Performance Monitoring: We may use third-party analytics tools (e.g., Firebase Analytics) to track app performance and improve user experience.
2. How We Use Your Information
We use your data to:
3. How We Share Your Information
We do not sell your personal information. However, we may share certain data with trusted service providers:
Payment Processing (Square): To securely handle transactions.
Analytics & Performance (Firebase, Google Analytics): To monitor app usage and improve functionality.
Push Notifications (Apple, Google): To send alerts and updates about your orders and rewards.
Location Services (Google Maps, Apple Maps): To provide store locator functionality.
Legal Compliance: If required by law or necessary to prevent fraud or security threats.
4. Your Privacy Choices & Controls
You have the following rights over your data:
Manage Location & Notifications: You can enable or disable location tracking and push notifications in your device settings.
Update Account Information: You can update your profile details within the App.
Request Data Deletion: To delete your account and personal data, contact us at support@ground-central.com.
Opt-Out of Marketing: You can unsubscribe from promotional notifications in the App settings.
5. Data Security & Retention
We implement industry-standard security measures to protect your personal data. However, no system is 100% secure. We recommend:
Using strong passwords and enabling device security settings.
Keeping your app updated to the latest version for security improvements.
We retain your data as long as your account is active. If you request deletion, your data will be permanently removed, except for records we are legally required to keep (e.g., financial transactions).
6. Third-Party Services & External Links
Some features in the App rely on third-party services, which have their own privacy policies:
Payments: Square processes all transactions securely.
Maps & Directions: Google Maps and Apple Maps power the store locator feature.
Push Notifications: Apple and Google handle push notification services.
By using these features, you agree to their respective Privacy Policies.
7. Children's Privacy
The App is not intended for children under 13 years old. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us for deletion.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any significant changes will be posted within the App and on our website.
If required, we will notify you of updates through push notifications or email.
9. Contact Us
For any questions or privacy-related concerns, contact us at:
